Payment

Fees are set out clearly in advance for each walk, either on the web pages or (in the case of private walks) in correspondence with Cardiff History and Hauntings. It is the responsibility of customers to ensure that payment is made on booking (or in the case of private walks, as agreed with Cardiff History and Hauntings). 

Customers whose payment has not been received and cleared by the time of the walk will be charged the FULL RATE IN CASH before being admitted to the walk. Any payment by cheque or postal order still in transit will be subsequently returned uncashed.

Weather Conditions
Tours will take place regardless of weather conditions, unless they present a risk to health and safety.  Should the weather situation threaten danger then CHH will contact those with bookings as soon as possible and a full refund or rescheduling will be offered. Rain and cold does not constitute a valid reason for your cancelling the tour and should you wish to do so then CHH regrets that a refund cannot be made. 

Cancellation Policy
Should you wish to cancel your tour CHH will refund payment made providing reasonable notice is given. For individuals and small groups (ie 1-4 people) 24 hours notice is required. For groups of 5-10 people 72 hours before the start time of the walk is required to receive a full refund. For cancellations greater than 10 people a minimum of one week is required to secure a full refund. Cancellation after these limits will receive only a partial or zero refund depending on the timing of notice and the size of the group. 

CHH reserves the right to cancel the tour in case of illness of the tour leader or any other circumstances beyond our control.  In the case of a tour being cancelled every effort will be made to contact you in advance and a choice of full refund or rescheduling will be offered. 

NO ALCOHOL TO BE BROUGHT ON A WALK.  In addition CHH will refuse to take anyone on a tour who is, or appears to be, under the influence of alcohol or any other intoxicating substance, or anyone whose behaviour is detrimental to the enjoyment of other tour participants, or a risk to their own or others' safety. 

Changes to your walk
Sometimes circumstances beyond CHH's control dictate a last minute change to part of the route.  Should this occur, an alternative route of equal quality and value will be adopted where possible. The aim of CHH is that you leave having had a wonderful experience and wanting more.

Come prepared
Please ensure you are dressed appropriately.  For the city centre and Castell Coch walks that means comfortable walking shoes, and clothing appropriate to the time of year and weather. For the Llandaff ghost walk, part of the route involves footpaths and uneven surfaces.  Parts of the route may at times be muddy, or overgrown.  Therefore good walking shoes and outdoor clothing are strongly advised.

For the Llandaff ghost walk, if you have a torch, please bring one, if you do not have a torch, please let me know when you book!

Safety
No matter how much you will be looked after on your visit, ultimately you are responsible for your own personal safety at all times. CHH also asks that you remain vigilant at all times and keep your personal possessions safe. CHH can accept no responsibility for any loss of possessions or for any injury caused by your not taking care when crossing roads or not watching out for obstructions.

Accessibility
The city centre walk is flat and accessible for wheelchair users.

The rooms at Castell Coch are not wheelchair accessible although the exterior and courtyard are accessible, from which the building can be viewed and you can enjoy hearing the story of the Bute family’s fantasy about this place. Interactive displays illustrate the interiors.

It is regretted that the Llandaff Ghost Walk has uneven surfaces and unpredictable surfaces and is not wheelchair accessible

Toilet Facilities (Llandaff Ghost Walk)
Toilet facilities are very limited on the Llandaff Ghost Walk.  There are pubs that you can go in to but it is up to the pubs whether they wish to allow you to use their toilets. Please ensure that all necessary toilet stops have been made BEFORE you arrive for the walk as we will not be able to stop for a toilet break once the walk has started.

The bottom line: It is the aim of Cardiff History and Hauntings that you fall in love with Cardiff and Wales and want to tell the world about your time here.  Let’s just get the formalities out of the way first!